How can we help?
Mon - Fri : 9am - 5pm EST
Cleveland, USA
Winston Products, LLC.
Attn: SWOPT Customer Support 30339 Diamond Pkwy., Ste. 105,
Cleveland, Ohio 44139

Orders & Shipping

Spin To Win

Spin the wheel for a chance to receive up to 30% off your purchase. Available through Tuesday, December 25. To spin the wheel, you must sign up for our mailing list. One spin per person. Coupons won must be used within 48 hours.

*Exclusions apply. Offer ends Tuesday, December 25 at 11:59pm ET. Coupons cannot be combined. Discount applies to the subtotal. Not applicable on past orders, out-of-stock items, taxes, or shipping fees.


Get your order in-time for the holidays* by following these shipping cut-off dates. All orders must be received by 11:59PM ET.

 Order ByShipping TypeGet It By
Friday, December 14Standard ShippingMonday, December 24
*This guide is to assist with shipping cut-offs and can change based on uncontrollable circumstances, such as inclement weather. Check with your local FedEx location for the most up-to-date shipping accuracy.
Standard Order Processing Time

All orders processed with standard shipping will ship from our fulfillment center in Cleveland, Ohio via FedEx/ USPS SmartPost.

In addition to transit time, please allow 1-2 business days for standard order processing.

FedEx/ USPS SmartPost deliveries will arrive approximately 2-7 business days after the order has been processed.

Please note that SmartPost deliveries are pickedup from our facility be FedEx and final delivery is made by USPS.

We observe US National Holidays, and do not ship on the occasions listed below.

Expedited Order Processing Time

If you wish to have expedited freight services for your order, please contact us at 1-888-665-7978 for special arrangements. Please note that due to the oversized dimensions of our products, expedited freight charges become quite expensive.

All orders received before 1PM EST (Monday – Friday) will be shipped same day via selected FedEx Express service from our order fulfillment center in Cleveland, Ohio.

All orders received after 1PM EST Friday will ship the following Monday via selected FedEx Express service.

FedEx Express services offered : 2-Day, Next Day, & Next Day Saturday.

Order Processing Emails

Immediately following an order placed on a confirmation email will be sent to let you know that we received your order. A second email will be generated with shipment tracking information when the order is packed and processed.

Order Sales Tax

It is required that sales tax be applied to all orders for the residents of Ohio.

US National Holiday Schedule

We observe US National Holidays, and do not ship on the occasions listed below. Orders placed on the following US national holidays will be shipped the next business day:

  • Memorial Day: Monday, May 28
  • Independence Day: Wednesday, July 4
  • Labor Day: Monday, September 3
  • Thanksgiving Eve: Wednesday, November 21
  • Thanksgiving Day: Thursday, November 22
  • Black Friday: Friday, November 23
  • Christmas Eve: Monday, December 24
  • Christmas Day: Tuesday, December 25
  • New Year’s Eve: Monday, December 31
  • New Year’s Day: Tuesday, January 1, 2019

For shipping outside of the Continental United States, please contact customer support for further assistance.

Please note: We cannot ship to P.O. boxes, APO/ FPO. We apologize for this inconvenience.