How can we help?
Mon - Fri : 9am - 5pm EST
Cleveland, USA
Winston Products, LLC.
Attn: SWOPT Customer Support 30339 Diamond Pkwy., Ste. 105,
Cleveland, Ohio 44139


Return policy for purchases from

If you are not completely satisfied with your purchase, please contact us within 30 days from date of purchase to initiate a return.

Return policy for purchases from our retailers

Products purchased from our retailers are subject to the return policy of each specific retailer. Please refer to your receipt or local store for more information.

Returns for damaged or defective merchandise

For damaged or defective product please see our warranty claims process here.


What amount will be refunded?

If the item is returned due to damage or defect as listed within our warranty claims, a full refund will be processed.

If the item is returned for any other reason, the purchase price & applicable taxes paid per item returned will be refunded. The original $10 shipping fee will be deducted from the refund.

How is the refund delivered?

The refund will be applied to the original method of payment.

When is a refund processed?

The refund process will begin once the returned item is received.


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