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Cleveland, USA
Winston Products, LLC.
Attn: SWOPT Customer Support 30339 Diamond Pkwy., Ste. 105,
Cleveland, Ohio 44139

Privacy Policy

Effective December 30, 2021

  1. Who Is Collecting My Personal Data?

Winston Products, LLC (“us,” “we,” or “our”) offers and maintains the website located at www.winstonproducts.us, as well as at the websites of our other properties, including www.swoptcleaning.comwww.towsmart.uswww.towsmart.comwww.smartstraps.com, www.flatcatgolf.comwww.flatcatcbd.com,  www.hydrotechproducts.comhydrotech-hose.myshopify.comwww.buyswopt.com, and www.cargosmartllc.com.  These properties include all subdomains and subparts, as well as our social media accounts on Facebook, Instagram, and other platforms (collectively, the “Site”).  When you visit the Site, you may choose to provide us with personal data that identifies you.  This Privacy Policy explains how we process and use your personal data, and it applies regardless of how you access the Site.  Please take time to read this Privacy Policy carefully.  BY CHECKING THE BOX PROMPT BEFORE SUMITTING DATA TO US, YOU EXPRESSLY AGREE TO THE COLLECTION, USE, DISCLOSURE, RETENTION, AND DESTRUCTION OF YOUR PERSONAL DATA SUBMITTED TO US IN ACCORDANCE WITH THIS PRIVACY POLICY.

 2. What Personal Data Do You Collect?

When you provide it to us, we collect information that identifies you (“Personal Data”), such as your:

  • Name
  • Email address
  • Address
  • Telephone number
  • Date of birth
  • Payment information
  • Content of your email messages to us

When you visit the Site, we collect data from the device or browser through which you access the Site (“Log Data”), such as:

  • Your internet protocol (“IP”) address
  • Browser type
  • Browser version
  • Statistics on your activities on the Site (such as the date and time of visits, the pages viewed, time spent at the Site)
  • Information about how you came to the Site
  • Data collected through Cookies or other similar technologies discussed in more detail in our Cookie Policy.

Much of this Log Data does not identify you personally. However, we may associate this Log Data with your Personal Data. When we do, we will treat any such combined data as Personal Data until such time as it can no longer be associated with you or used to identify you.

3. What Is The Lawful Basis for Processing My Personal Data?

We collect your Personal Data after receiving your explicit consent to do so.  You provide this consent by checking the box prompt before submitting your data to us.

4. How Do We Use Your Personal Data?

 We use your Personal Data for the purposes for which you provided it, including:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To follow up with you after correspondence (live chat, email or phone inquiries),
  • To fulfill your product or service needs,
  • To register your online account,
  • To maintain our own accounts for billing and delivery,
  • To advise you about products, services, offers, or events that may be of interest to you; and
  • To provide customer service to you.

We may also use your Personal Data or Log Data to administer our internal business activities, including to:

  • design and arrange the Site content and functionality in the most user-friendly manner;
  • better understand customer trends and requirements and visitors to the Site;
  • create non-personally identifiable data to be used for marketing;
  • manage your account; and
  • provide a service that is reliable, responsive, and efficient.

In addition, we may use third-party services and advertising networks, such as Google Display Network or Google Analytics, that collect, monitor, and analyze Log Data to deliver online behavioral advertising that serves ads to you on our behalf on other sites throughout the Internet.  We may also contract with third-party vendors to assist us in contacting customers whom we think may be interested in our products or services.

5. How Do You Share My Personal Data?

No Sale of Personal Data 

We will not sell your Personal Data to third parties, including third party advertisers. There are, however, certain circumstances in which we may disclose, transfer, or share your Personal Data with certain third parties after obtaining your consent. By checking the box prompt before submitting your data to us, you expressly consent to our sharing your Personal Data, as set forth below.

Sharing Personal Data With Affiliates, Successors, and Agents

For purposes consistent with this Privacy Policy, we may share your Personal Data with:

  • our parent companies, subsidiaries, and/or affiliates;
  • successors who acquire your Personal Data if we sell, merge, reorganize, dissolve, or similarly change our ownership or corporate structure;
  • other companies we engage to perform business-related functions, such as:
    • marketing agencies;
    • database service providers;
    • backup and disaster recovery service providers;
    • email service providers; and
    • payment processors.

Third parties with whom we share your Personal Data have agreed to maintain and use it securely.

Sharing Data Through Social Media

We may work with social media sites like Facebook, YouTube, Instagram, Pinterest, and Google, and with application developers who specialize in social commerce so you can connect to us, share your interests, express opinions about products and services, purchase our products, and generate interest in our products and services among members of your social networks.

Using these integrated tools enables you to share your Personal Data with other individuals or the public, depending on the settings that you have established with social networking websites. If you use third party social media features available on our Site, we or the third party may collect or share your data, including your Personal Data.

If you do not want us to be able to access information about you, including Personal Data, from Third Party Sites, you must limit data collection and disclosure in the privacy settings on the Third Party Sites.  We reserve the right to remove the Personal Data or other data of any person for any reason we, in our sole discretion, deem appropriate.

Legally-Compelled Disclosure of Personal Data

We may disclose your Personal Data if required to do so by law or in our good faith belief that such action is necessary to:

  • comply with a legal obligation;
  • protect or defend our rights, interests, or property, or that of third parties;
  • prevent or investigate possible wrongdoing in connection with the Site;
  • act in urgent circumstances to protect the personal safety of users of the Site or the public; or
  • protect against legal liability.6. What Are My Rights About The Processing Of My Personal Data?

Unless subject to an exemption under the law, you have the following rights:

  • Consent: You have the right to withdraw your consent to the processing of your Personal Data at any time.
  • Access: You have the right to access a copy of your Personal Data that we hold about you.
  • Accuracy: You have the right to correct any inaccurate or out-of-date Personal Data. 
  • Portability: You have the right to our transmission of your Personal Data directly to another data controller, where possible and applicable.
  • Deletion: You have the right to delete your Personal Data when we no longer need it.
  • Object: You have the right to object to the processing of your Personal Data, where applicable.
  • Restriction: You have the right to restrict further processing of your Personal Data, where there is a dispute as to the accuracy or processing.

To exercise any of these rights, please email us at privacy@winstonproducts.us with the phrase “Privacy Opt-out” in the subject line and specify what you would like us to do (for example, Send me my data, Correct my data, Delete my data, Restrict use of my data, etc.).  To stop email communications from us, you can also follow the unsubscribe instructions set forth at the bottom of our promotional e-mail messages.  If you choose to limit our use of your Personal Data, you may not have access to certain functionality of the Site, such as promotions, product information, or opportunities. 

7. Is My Personal Data Secure?

 We comply with our data privacy and cybersecurity obligations under the laws of all jurisdictions that may apply to us by: keeping Personal Data up to date; storing and destroying it securely; not collecting or retaining excessive amounts of data; protecting Personal Data from loss, misuse, unauthorized access and disclosure, alteration, and destruction; and ensuring that appropriate technical measures are in place to protect Personal Data.  However, no network, server, database, or Internet or e-mail transmission is ever fully secure or error free. Therefore, you should take special care in deciding what Personal Data you send to us electronically.

8. How Long Will You Keep My Personal Data?

We will retain your Personal Data as long as necessary to carry out the function for which you provided it to us, including maintenance of your account.  You may unsubscribe to emails and otherwise limit our use of your Personal Data by contacting us. However, even if we delete your Personal Data, it may persist on backup or archival media for additional time.

9. How Do You Use Cookies?

What Are Cookies?

A cookie is a piece of information that is placed on your web browser or device when you access and/or use the Site.  Cookies store text and can later be read back by the Site or third parties.   Cookies can remember the information you access on one webpage to simplify your subsequent interactions with the Site or to use the information to streamline your transactions on related webpages.

What Do You Use Cookies For?

We use cookies to recognize your browser and you as a unique visitor to the Site through an anonymous unique identifier.  We use cookies to:

  • monitor and analyze how you use the Site;
  • remember your preferences to make your online experience easier and more personalized;
  • route Site traffic to effectively distribute the Site workload across servers; and
  • test new features.

In the future, we may use cookies placed by third parties to deliver focused online banner advertisements to you both on and off the Site.

How can I manage cookies?

You can manage cookies through your web browser’s option settings.  You may be able to be notified when you are receiving new cookies and disable or delete cookies. Please refer to your web browser’s help section for information on whether you can and how to do this.

Many of the third party technologies that enable targeted banner advertising also allow you to opt out. Such third party service providers include Adroll, Rubicon, Google, Media Math, Perfect Audience, Quantcast, Retargeter, and Yahoo, among others.  You can control your preferences directly with each such third party service provider.

You can learn more about cookies at the following third-party websites:

Note that if you disable, delete, or refuse to accept cookies, you may not be able to use some features of the Site and/or some of our pages might not display properly.

10. What Data Is Not Covered By The Privacy Policy?

The limitations in and requirements of this Privacy Policy do not apply to:

  • Third Party Sites: Any data you disclosed on websites not operated or controlled by us (“Third Party Sites”), even though we may provide links to them on the Site or in our emails. We are not responsible for the policies and practices employed by, or the content of, Third Party Sites. We suggest contacting those sites directly for information about their privacy policies and practices.
  • Non-Personally Identifiable Data: Any non-personally identifiable data we collect, including, without limitation, Log Data, domain names of your Internet Service Provider, your approximate geographic location, a record of your usage of the Site, the time of your usage, and aggregated Personal Data, but only to the extent the foregoing cannot be used to specifically identify you.
  • Aggregated Personal Data: Any aggregated Personal Data that can no longer be used to identify you will be treated as non-personally identifiable data under this Privacy Policy.

 

11. Do You Collect The Personal Data of Children?

 We do not intentionally or knowingly collect any Personal Data from children under the age of sixteen (16), nor do we target our emails to them.  Children under the age of sixteen (16) should not submit any Personal Data through the Site.  We encourage parents and legal guardians to monitor their children’s use of the Internet and instruct them to never provide Personal Data through the Site.  If you believe a child under the age of sixteen (16) may have provided Personal Data to us through the Site, please contact us at privacy@winstonproducts.us and we will use reasonable efforts to delete it from the Site and our files.

12. What If You Change This Privacy Policy?

 We may occasionally make changes to this Privacy Policy.  If we wish to use your Personal Data for a new purpose not covered by this Privacy Policy, we will provide you with a new Privacy Policy explaining this new use prior to commencing the processing of your Personal Data pursuant to the new Privacy Policy and setting out the relevant purposes and processing conditions. Whenever necessary, we will seek your prior consent to the new processing.  If we change this Privacy Policy, your checking the box prompt before submitting Personal Data to us will signify your express consent to new uses of your Personal Data.

13. How Can I Resolve A Privacy Dispute With You?

If you have a complaint about this Privacy Policy or our privacy practices, we will work with you in an attempt to resolve your complaint under the arbitration procedures described in the Dispute Resolution section of the Site’s Terms of Use.  BY CHECKING THE BOX PROMPT BEFORE SUBMITTING YOUR DATA TO US, WE EACH AGREE TO SETTLE DISPUTES ONLY BY NON-CLASS, INDIVIDUAL ARBITRATION, INSTEAD OF SUING IN COURT (EXCEPT CERTAIN SMALL CLAIMS).  THE RULES IN ARBITRATION ARE DIFFERENT.  THERE IS NO JUDGE OR JURY, LIMITED DISCOVERY RIGHTS, AND REVIEW IS LIMITED, BUT AN ARBITRATOR CAN AWARD THE SAME DAMAGES AND RELIEF, AND MUST HONOR THE SAME LIMITATIONS STATED IN THE AGREEMENT, AS A COURT WOULD. 

To initiate an arbitration proceeding, you must send us a notice of your complaint that includes a written statement of your name, address, and contact information, the facts giving rise to your complaint, and the relief you are requesting (the “Dispute Notice”).  The Dispute Notice must be addressed to: Winston Products, LLC, 30339 Diamond Parkway, Suite 105, Cleveland, Ohio 44139, and sent to us by certified mail as described in the Dispute Resolution section of the Site’s Terms of Use.  If we do not reach an agreement to resolve your privacy complaint within sixty (60) days after we receive your Dispute Notice, you may commence an arbitration proceeding under the Dispute Resolution section of the Site’s Terms of Use.   

14. California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree that users can visit our site anonymously.  We have also added a link to this Privacy Policy on our homepage.  Our Privacy Policy link includes the word “Privacy” and can easily be found on the pages specified above.  You will be notified of any Privacy Policy changes on our Privacy Policy page.  Additionally, we honor Do Not Track signals and we do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.  It is also important to note that we do not allow third-party behavioral tracking.

15. COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

16. Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices, we will notify you via email within 10 business days of our discovery of any such breach. We will also notify users via in-site notification within 10 business days of any such breach.

17. CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to market to our mailing list or continue to send emails to our clients after the original transaction has occurred.  To be in accordance with CAN-SPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at privacy@winstonproducts.us, or follow the instructions at the bottom of each email, and we will promptly remove you from all correspondence.

18. For Residents of Countries Other Than the United States

We strive to maintain the privacy and cybersecurity of our customers‘ and visitors‘ information to the greatest extent possible.  To that end, we strive to stay updated on data privacy and cybersecurity obligations wherever they may arise, anywhere around the world.  As you can imagine, this is a difficult task.  If you are aware of any data privvacy and/or cybersecurtiy requirement that you believe we are obligated to implement and that we have failed to do so, please contact us at privacy@winstonproducts.us and we will investigate the concern.

19. How Can I Contact You?

If you have any questions about this Privacy Policy, our practicesor your dealings with us, or to exercise any and all of your rights, please contact us at privacy@winstonproducts.us.

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